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Return & Refund Policy

What payment methods will OAK & IRON take? (Final E-commerce store Launch in Sep, 2022)

We will take Visa,Mastercard, AMEX, Shop Pay, Apple Pay.

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in OAK&IRON's warehouse for inspection, the refund process will begin.

-Returns must include all accessories Items must include original packaging.
-For non-quality related warranty claims, buyer is responsible for shipping cost.
-For non-quality related warranty claims, OAK&IRON refunds the cost of the product itself
-Returns may be rejected if items do not meet the above requirements

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by OAK&IRON or OAK&IRON's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline). For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, OAK&IRON will offer a partial refund according to the usage time of the device. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded

Process

-Buyer must provide sufficient proof of purchase
-The defective item’s serial number and/or visible proof depicting the defect are required
-It may be necessary to return an item for quality inspection
-Valid proof of purchase:
-Order number from online purchases made through OAK&IRON or OAK&IRON's authorized resellers
-Purchase receipt
-Dated sales receipt from an authorized OAK&IRON reseller that shows a description of the product along with its price

Shipping costs must be covered by buyer in the following situations:

-Returning products for any reason other than a proven defect.
-Warranty claims on items taken outside the original country of purchase Buyer’s accidental return.
-Returning personal items Returning items claimed to have defects but found by OAK&IRON quality control to be in working condition
-Returning defective items in international shipping Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Return processNot Covered Under Warranty:

-Products without sufficient proof of purchase
-Lost or stolen products Items that have expired their warranty period
-Non quality-related issues (after 30 days of purchase)
-Free products
-Repairs through 3rd parties
-Damage from outside sources Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

When returning items with a prepaid shipping label provided by OAK&IRON, OAK&IRON takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. OAK&IRON does not provide refunds for items damaged in transit for non-quality related warranty claims.

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